Meet the Team Behind Water Damage Pros Austin
Every job is handled by people with a specific role, from the dispatcher who answers your call at 2 a.m. to the technicians who dry, clean and restore your home. Here’s who you’ll work with and what each part of the team does.
Our Restoration Team
Each crew focuses on one part of the job, so the right people handle the right work.
24/7 Dispatch Team
The first voice you hear. Dispatchers answer every call, ask the right questions about the damage and send the right crew with the right equipment.
Water Damage Technicians
IICRC-certified technicians who extract water, map hidden moisture with meters and thermal imaging, and dry structures to standard.
Mold Remediation Crew
Trained in containment, HEPA filtration and safe removal, following the IICRC S520 standard and Texas mold rules on every job.
Fire and Smoke Restoration Crew
Specialists in soot removal, smoke odor treatment and cleaning up the water left behind by firefighting, following IICRC S700.
Meet Our Team
The people who answer your call, dry your home and handle every step of the restoration.
Mike Rodriguez
Owner / Lead Technician
Certifications: IICRC WRT, ASD, AMRT; TDLR mold license
Experience: 15 years in restoration
Specialty: Water extraction and structural drying
Local connection: Born and raised in Austin
“Every home gets treated like my own.”
Sarah Chen
Mold Remediation Supervisor
Certifications: IICRC WRT, AMRT; TDLR mold license
Experience: 10 years in mold remediation
Specialty: Mold inspection and safe removal
Local connection: Lives in Round Rock with her family
“We don’t just remove mold, we find out why it’s there.”
David Thompson
Fire and Smoke Specialist
Certifications: IICRC WRT, FSRT, ASD
Experience: 12 years in fire restoration
Specialty: Smoke odor removal and soot cleanup
Local connection: Grew up in Cedar Park
“Getting your home back to normal is what drives me.”
Emily Parker
Dispatch and Customer Care
Certifications: IICRC WRT
Experience: 8 years in customer service
Specialty: Emergency response coordination
Local connection: Pflugerville native
“When you call us, you talk to someone who cares.”
Project Coordinators and Rebuild Crews
Behind the field crews, project coordinators keep each job on track. They schedule equipment checks, review daily moisture readings, keep you updated and make sure your insurance adjuster gets the photos, logs and scope of work they need.
Once a home is dry and clean, rebuild crews handle the repairs: drywall, flooring, trim, cabinets and paint. Having the same company handle cleanup and repairs means no gaps between the two, and no starting over with a new contractor who doesn’t know what was done.
Training and Certifications
Our technicians are IICRC certified. The Institute of Inspection, Cleaning and Restoration Certification sets the standards the restoration industry follows: IICRC S500 for water damage restoration, IICRC S520 for mold remediation and IICRC S700 for fire and smoke damage.
IICRC certification paths that cover this work include Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT) and Fire and Smoke Restoration Technician (FSRT). In Texas, mold remediation is also licensed and regulated by the Texas Department of Licensing and Regulation (TDLR).
Training doesn’t stop at certification. Fifteen years of work across Austin homes, from slab leaks and attic mold to Flash Flood Alley storms, is what turns standards into good judgment on the job.
How the Team Handles Your Job
Dispatch Takes the Call
A dispatcher answers, gathers the details and sends a crew with an arrival window.
Technicians Assess and Act
The field crew inspects, maps moisture and starts extraction or cleanup the same visit.
Coordinators Track Progress
Daily readings, photos and updates keep the job moving and your claim documented.
Rebuild Crews Finish It
Once everything tests dry and clean, repairs return your home to normal.
Where Our Team Works
The team serves Austin and nearby communities around the clock, including:
Questions About Our Team
Yes. Our technicians are IICRC certified, and every job follows the IICRC standard for its type of damage: S500 for water, S520 for mold and S700 for fire and smoke.
A field crew handles extraction, drying and cleanup, a coordinator manages the job from start to finish and a rebuild crew completes repairs, all within the same company.
A real dispatcher answers 24 hours a day, 7 days a week, including weekends and holidays.
Yes. Coordinators share photos, moisture logs and the scope of work directly with your adjuster to keep the claim moving.
Talk to Our Team Today
Water, fire or mold damage? Call now and our dispatch team will get a local crew on the way.